It has been better of late, but for several months it crashed every morning with Alayacare witnessing it and having no real solution other than to use less math. Data Exploration to a large degree does not work. Learn the tools used by the worlds top professionals. The skill you need to become a real professional. Learn to use all the related tools, walk into a job and be a rockstar from day one. The last "solution" I got from Zendesk was not to use math in reports. A complete Coding course from zero where you will understand everything about query, create database and many more. Note tho, I am an advanced user and my problems are usually systemic. To date I have not gotten an actual solution to a problem from Zendesk. Zendesk does not seem to be coordinated with the internal workings of Alayacare. More often than not, the answer is not a solution, but a promise to address it. I always have to repeat the problem multiple times, as often as ten, before getting an answer. Technical support is too bureaucratic, requiring multiple zoom meetings when a simple email exchange should suffice. The off-line mode for caregivers is unreliable and clumsy to use. The one-day delay between data input and access to data exploration is a killer and inhibits all aspects of daily business, sometimes adding a week to an otherwise 30 minute process. So I am unsure if this is an issue with the software or something else. I've also come across a few issues with supply ordering but am not sure what that was about as I believe supervisors are following up on these issues to ensure they are resolved. It would also be handy to be able to e-mail out to people from the program as the previous software we used could do this and it makes a little less work than having to put a note in, email it to whoever through outlook, then put it in my report. I also find some pages take a long time to load which could just be my internet and not the program as I do live rural with not the greatest internet, but that's pretty frustrating. I end up opening a lot of screens to find information I need while not losing what I am working on currently and it's a lot of opening and closing screens and I get lost with all the screens.Īlso I'd like to be able to open up the clients file by clicking on their name in a nurses list but I haven't figured out how to do that yet. Also being unable to keep filters the same on screens so I don't have to re-enter filters all the time if I have to reopen the screen. I'm finding it is not easy to use from a on call coordinator stand point, having to open multiple screens while dealing with other responsibilities in my position.
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